Terms of service
The purchase of products from Krystel.co.uk and services available through this website are subject to the following terms, conditions, and notices. By using the services, you are agreeing to all the terms and conditions. These may also be reviewed and updated from time to time, therefore, please ensure that you regularly checking this page. Additionally accesses to some areas of the site may include restricted access.
Terms and Conditions
Placing an order with www.Krystel.co.uk are subject to the following terms and conditions.
When placing an order for goods or services you are confirming that you are 18 years or over. That all the details you have provided to us are true and accurate and that you are an authorised user of the credit or debit card used to place your order. Please ensure that there are sufficient funds to cover the cost of the goods and services being purchased.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Whilst we try and ensure that all details, descriptions, and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If we cancel and you have already paid for the goods, you will receive a full refund.
Refund Policy
Due to the nature of our products, all sales are final. Refunds are not allowed; however exchanges may be accepted subject to the following terms and conditions. If, for any reason you are unhappy with your products purchased we will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded receipt of the item.
Due to the Natural of our custom units, there are no refunds or exchanges. Our units are custom made to fit your specific head size and desired look. Please be diligent in taking the proper head measurements before making a purchase.
If you need any help or have any questions about your order, please reach out to our support team and we will be happy to assist you.
We will not accept any returns or exchanges of any products if the wig has been worn. All shipping, handling costs and money transfer fees will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages. We must receive the merchandise before an exchange can be made. Products will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products applied to them such as glue or hair products. In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.
Pricing
The price for each product is stated in Great British Pound Sterling (GBP). The price in GBP can be converted to a number of different currencies. We try to ensure that all prices quoted are accurate. The cost of foreign products and services may fluctuate, and all prices advertised are subject to such changes. However, if a pricing error occurs, we will notify you via email detailing the change.
Availability
We will make every effort to update our products available for purchase. However, if for any reason this is not implemented, we will contact you immediately via email giving you two options; wait for the product to be available with an expected delivery date or cancel your order with a full refund credited directly to the credit or debit card used to place your order.
Delivery
UK delivery options include express delivery (1-2days) and Standard delivery (3-5 working days). International delivery options include Standard International delivery (5-7 working days) and DHL Express (3-5 days).
More information on delivery can be found on our Delivery Information page.
Complaints
If you have a complaint about any Krystel products or services, please contact us via email on info@Krystel.co.uk and we aim to respond to you within 48 hours of receipt.
Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
Terms and Conditions
Placing an order with www.Krystel.co.uk are subject to the following terms and conditions.
When placing an order for goods or services you are confirming that you are 18 years or over. That all the details you have provided to us are true and accurate and that you are an authorised user of the credit or debit card used to place your order. Please ensure that there are sufficient funds to cover the cost of the goods and services being purchased.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Whilst we try and ensure that all details, descriptions, and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If we cancel and you have already paid for the goods, you will receive a full refund.
Refund Policy
Due to the nature of our products, all sales are final. Refunds are not allowed; however exchanges may be accepted subject to the following terms and conditions. If, for any reason you are unhappy with your products purchased we will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded receipt of the item.
Due to the Natural of our custom units, there are no refunds or exchanges. Our units are custom made to fit your specific head size and desired look. Please be diligent in taking the proper head measurements before making a purchase.
If you need any help or have any questions about your order, please reach out to our support team and we will be happy to assist you.
We will not accept any returns or exchanges of any products if the wig has been worn. All shipping, handling costs and money transfer fees will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages. We must receive the merchandise before an exchange can be made. Products will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products applied to them such as glue or hair products. In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.
Pricing
The price for each product is stated in Great British Pound Sterling (GBP). The price in GBP can be converted to a number of different currencies. We try to ensure that all prices quoted are accurate. The cost of foreign products and services may fluctuate, and all prices advertised are subject to such changes. However, if a pricing error occurs, we will notify you via email detailing the change.
Availability
We will make every effort to update our products available for purchase. However, if for any reason this is not implemented, we will contact you immediately via email giving you two options; wait for the product to be available with an expected delivery date or cancel your order with a full refund credited directly to the credit or debit card used to place your order.
Delivery
UK delivery options include express delivery (1-2days) and Standard delivery (3-5 working days). International delivery options include Standard International delivery (5-7 working days) and DHL Express (3-5 days).
More information on delivery can be found on our Delivery Information page.
Complaints
If you have a complaint about any Krystel products or services, please contact us via email on info@Krystel.co.uk and we aim to respond to you within 48 hours of receipt.
Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.