Refund policy

Refund Policy
Due to the nature of our products, all sales are final. Refunds are not allowed; however exchanges may be accepted subject to the following terms and conditions. If, for any reason you are unhappy with your products purchased we will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded receipt of the item.
Due to the Natural of our custom units, there are no refunds or exchanges. Our units are custom made to fit your specific head size and desired look. Please be diligent in taking the proper head measurements before making a purchase.
If you need any help or have any questions about your order, please reach out to our support team and we will be happy to assist you.

We will not accept any returns or exchanges of any products if the wig has been worn. All shipping, handling costs and money transfer fees will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages. We must receive the merchandise before an exchange can be made. Products will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products applied to them such as glue or hair products. In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.

We can only accept the item back for a return and so long as it is successfully returned back to us within 14 days of the date your order was delivered.

The item(s) also needs to remain in their original condition, with the curl pattern undisturbed/ pulled - allowing it to be fit for resale. The item(s) also needs to remain in pristine condition, with the curl pattern undisturbed/ pulled - allowing it to be fit for resale. We will not accept any returns or exchanges of any products where the seal holding the hair together has been untied or cut off. In the specific case of items containing lace i.e. our Custom Colour Wig Collection, Closures or Frontals, they will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products or modifications have been applied to them such as glue, hair products, colouring, customisation of the hairline or the bleaching of knots.

In a case where any of the conditions above are not met, we reserve the right to refuse an return. Custom products, coloured jobs and installation services are non-refundable.

Alternatively If, for any reason you are unhappy due to the defect of your product(s) purchased, after assessment we will agree to a full refund or exchange for another product of an equal value.

All returns shipping and handling costs will be at the customer's expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for loss or damage of parcels. We must receive the merchandise before an exchange/ refund can be made.

A return should take no longer than 7-10 working days to be processed back with us and refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment method.

An exchange processing time will be dependant on the item requested for exchange and inventory levels against standard or pre-order items.